Amidst the growing need to improve business processes and global competitiveness through DX movement, we support a series of services in the implementation of overseas-made Enterprise Systems, from requirements analysis to system design, construction, testing, post-release operation and maintenance.
When building SAP infrastructures, we use the experience we have developed to provide support.
Extensive support is also provided for linked software such as job and monitoring management.
Services related to SAP Concur (expense reimbursement and invoice management).
The system provides integrated support for the design and construction work involved in the implementation of a contact centre system.
Dedicated personnel for various enterprise SW products provide support for implementation in Japanese and English.
Service Details
Support for SAP infrastructure implementation
Design and construction: engineers with specialised knowledge provide support from design to construction for various project requirements, including new installations, version upgrades and migration of SAP infrastructures.
PMO support: overall scheduling of product implementation projects, management of meeting bodies and interpretation and translation support, as well as resolution of cross-cutting issues.
Operation and maintenance: support for database management, user management, transfer management, resource management and fault handling.
Support for SAP Councr implementation
We support new Concur implementations, subsidiary roll-outs (national and international), module additions and post-implementation maintenance.
Support for contact centre system implementation
Requirement definition: proposing and defining requirements for the most suitable UC service for the customer’s intended use and scale.
Design and construction: we provide integrated support from various types of design (including authentication configuration, call flow design, user registration and option design), through to construction, testing and demonstration.
